Last updated: 24 May 2026

Refunds Policy

Our refund rules vary depending on what you bought and where we are in the work. These rules sit alongside, and do not replace, your rights under the Australian Consumer Law.

Before work starts

If you change your mind before we have begun the work, contact us within48 hours of purchase and we will issue a full refund.

After work starts but before delivery

If we have started but not yet delivered the service, you may cancel and we will refund any portion that has not yet been worked on. Time already spent (intake calls, research, drafting) is non-refundable.

After delivery

Once a written deliverable has been sent to you, or once a live session (consultation, mock interview) has been held, that portion of the order is non-refundable. If you believe the deliverable does not match what you ordered, get in touch within 7 days and we will work with you to fix it.

Missed live sessions

Live sessions (consultations and mock interviews) are reserved time. If you cannot attend, let us know at least 24 hours in advance and we will reschedule at no charge. Sessions missed without notice are forfeit.

Bundles

For bundled packages (Silver / Gold / Platinum / Premium Job Bundle), each component is refundable or non-refundable based on the rules above. Refunds are calculated on the value of the components not yet delivered, not on the bundle's discounted total.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law, including the right to a refund or remedy where a service is not delivered with due care or skill, is not fit for purpose, or does not match its description.

How to request a refund

Email us via the contact section on our home page with your order details. We will respond within two business days.

Refunds are returned to the original payment method via Stripe and typically clear in 5–10 business days.